1. Supplier details

Registered name: GOTSOPOULOS POLYZOIS NIKOLAOS
Trading name: ReByteLab
Tax ID Number: 167223360 · Tax Office: Pyrgos
GEMI: 194439425000
Address: 9 Aiolou Street, Pyrgos, Ilia, 27131, Greece
Telephone: 698 688 2138
Email info@rebytelab.gr

2. Shipping and collection methods

Available shipping or collection methods are shown at checkout before the order is submitted. Depending on the product, destination and active services, these may include:

• delivery by a partner courier,
• delivery to a collection point or locker, where offered at checkout,
• collection from ReByteLab, where this option is available.

Collection from our premises carries no transport charge. A different charge may be shown before checkout for bulky, heavy or specially handled products.

3. Shipping cost

The exact shipping cost, any cash-on-delivery fee and every other mandatory charge are calculated and itemised before the final order button. No undisclosed charges are added after submission.

If special transport cannot be calculated in advance for technical reasons, the customer is informed and must accept the cost before any charge or shipment.

4. Processing and delivery time

Estimated availability and delivery time are shown on the product page, at checkout or in the order confirmation. Times are indicative and stated in business days unless otherwise specified.

If no specific time has been agreed, delivery takes place without undue delay and no later than the statutory deadline. In the event of a material delay, the customer is informed and may exercise their statutory rights.

5. Inspection on delivery

The recipient is advised to inspect the parcel externally on delivery. If there is obvious serious damage, tampering or a missing item, a reservation should be noted with the carrier and ReByteLab should be informed promptly with photographs, without limiting statutory consumer rights.

6. Risk of loss or damage

For consumer sales, the risk of loss or damage passes when the consumer, or a third party designated by them other than the carrier, takes physical possession. An exception may apply when the consumer chooses a carrier not offered by ReByteLab.

7. Fourteen-day right of withdrawal

A consumer may withdraw from a distance sales contract without giving a reason within 14 calendar days.

• For one product, the period begins on the day the consumer or a designated third party takes physical possession.
• For several products from one order delivered separately, it begins when the last product is received.
• For a service, it begins on the day the contract is concluded.

The notice must be sent before the period expires.

8. Returning products

After giving notice of withdrawal, the consumer must send or deliver the product without undue delay and no later than 14 calendar days.

Return address: ReByteLab, 9 Aiolou Street, Pyrgos, Ilia, 27131, Greece.

Contact before dispatch is recommended so that packaging and receipt instructions can be provided. Prior contact facilitates the process but is not a condition for validly exercising the right.

9. Return costs

For a simple change-of-mind withdrawal, the consumer bears the direct return cost unless ReByteLab has agreed to cover it or did not provide prior notice.

When the wrong product is sent, a product was damaged before delivery or a product lacks conformity, ReByteLab bears the necessary remedy or return costs.

10. Condition of returned products

The consumer may inspect the product to the extent reasonably possible in a physical shop. They are liable only for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Original packaging, accessories, manuals and protective materials should be returned where present. Missing or damaged packaging does not automatically remove the right but may be considered only where it causes an actual reduction in value.

11. Refunds

ReByteLab refunds amounts received, including the cost of the least expensive standard delivery, without undue delay and within 14 days of being informed of the withdrawal.

Any additional difference arising because the consumer chose a more expensive delivery method is not refunded. The refund is made using the same payment method unless another method is expressly agreed without charge.

ReByteLab may withhold the refund until it receives the products or the consumer supplies proof of dispatch, whichever occurs first.

12. Exceptions to withdrawal

• products clearly made or configured to personal specifications,
• sealed software, audio or video recordings once unsealed,
• sealed goods unsuitable for return for genuine health or hygiene reasons once unsealed,
• digital content not supplied on a tangible medium where performance began with prior express consent and acknowledgement that the right would be lost,
• a fully performed service where performance began with prior express consent and acknowledgement that the right would be lost on full performance.

Simply unsealing an ordinary electronic product does not by itself remove the right of withdrawal.

13. Services before the 14-day period expires

If the consumer expressly asks for repair, installation or other technical work to begin before the withdrawal period expires and then withdraws before completion, a proportionate amount is due for the service supplied up to the notice of withdrawal.

14. Defective or incorrect product

Withdrawal because the consumer changed their mind is distinct from rights where a product does not conform to the contract. For an incorrect, damaged or non-conforming product, please see Warranty and Seller’s Statutory Liability.

15. Model withdrawal notice